Testimonials

What the clients say about us

“Sue Garner, of Oulton-Lee Research, has undertaken a substantial research project for the Alumni Association of Loughborough University. This included significant input into developing the requirements of the research, questionnaire design, application to the target group, analysing and reporting, both in written form and in presentations.

The work undertaken was of exceptional quality at every stage during the process. The care taken to assist us in ensuring that the survey was appropriate to our business requirements was particularly impressive. The whole project was conducted in a highly professional fashion, with realistic timescales and costs and outputs that exceeded our expectations.

The report and analysis undertaken was thorough and comprehensive. Sue reinforced the written report with presentations which were very well received by a range of audiences (Senior Management, operational staff, staff in other departments) and helped us to identify the really important aspects of the results.

Throughout the process Sue acted in a highly professional manner, displaying a wide variety of understanding of market research techniques and approaches, and we remain very pleased by the success of the project she completed.”

Jon Walker
Director of External Affairs, Loughborough University

“Open Doors has used Oulton-Lee Research Ltd for a number of projects for both quantitative and qualitative research into our supporter profiles and attitudes. The relationship we have with Sue Garner has helped maximise the effectiveness of the research. As well as being very professional, the results have enhanced our understanding and appreciation of our supporters. This contributes significantly in our strategic thinking and decision making.”

Paul A Tew
Supporter Relations Director, Open Doors

"It was a pleasure to work with Oulton-Lee Research. A great amount of time and care was taken to meet CARE's specific requirements and the result was extremely professional, detailed research, which provided us with a breadth of invaluable information to work on."

Nola Leach
Chief Executive, CARE

"We had a very specific need to know what effect our media coverage was having on people who knew little or nothing about Psychology. After guiding us through the process and finally delivering a programme of focus groups, Sue's feedback has been invaluable in shaping our approach to news dissemination. As a tailored service responsive to our needs and resources Oulton-Lee Research could not be faulted."

Douglas Brown MCIPR
PR Manager The British Psychological Society

"I am pleased to have found Sue Garner and been able to use her services in supporting the marketing and customer research for Kingdom Bank. She has quickly and efficiently undertaken specific pieces of research, working in a flexible way as required to support our business. The work has been produced on time and within budget to a high standard and been undertaken with a real interest in our business. I would be pleased to recommend Oulton-Lee Research Ltd to charities and small businesses."

Chris Sheldon
Director and Deputy Chief Executive, Kingdom Bank Ltd.

"Sue Garner has now worked with us on projects in the charity, public and private sector and I would like to say how impressed we have all been with the quality of work. She has received some less-than-sophisticated briefs, turned them into a professional structure, and obtained a quality of result, which has far exceeded our expectation – particularly in view of the tight time-scales we always seem to give her. In addition to her skills with focus groups, the quality and conciseness of the final reports have always been invaluable. I hope there will be many more future projects."

Roger Godin
Managing Director, Honeycomb Consultancy Limited

"We are delighted with the research carried out for us recently by Oulton-Lee Research Ltd. Sue brought into the project her wide experience of working with other organisations and helped us identify and concentrate on the key issues most important to us.

As a result of the Focus Groups, which she planned, conducted and analysed, we now have a much clearer and detailed understanding of our supporters’ perceptions and understanding of Care for the Family as an organisation. With this research we can now develop strategies to communicate more effectively who we are and what we offer."

Andrew Cooper
Communications Manager, Care for the Family

"I very much appreciated Sue’s personal attention right from the start of the Scripture Union Prayer Diary survey and for the guidance she gave during the formative process. The process by which she asked us what we wanted to know – as opposed to formulating questions – released the team the think creatively and expansively. The result was a questionnaire covering a wide range of issues all relating back to the Prayer Diary, and one that was eminently manageable by the recipients. That we received 17% response is testament to this! The results are of immense value, not only in helping us determine the future of the Prayer Diary, but also in giving us valuable information affecting how we relate to supporters in general."

Richard Wells
Head of Promotion and Communication, Scripture Union

"When EveryChild was formed, we asked Oulton-Lee Research to examine the profile of our database. The result was a very detailed report, providing us with an enormous amount of information about our supporters. This information has been invaluable and the quality and professionalism of Sue's approach was excellent."

Tyra Castelino
Fundraising Manager, EveryChild

"Sue has now worked on six analysis projects for us. She has understood from the outset what our needs were, and has helped us formulate questions and think through issues. Her delivery of the final research has always been clear, concise and most helpful to us in assessing past projects and thinking about the way forward for future needs."

Jan Webb
BMS Missionary Herald Editorial Co-ordinator

"We have been using Oulton-Lee Research for many years now. During this time, we have greatly valued Sue’s analytical mind and clear thinking, as we have sought to switch from a piecemeal approach on promotional activities to a more rounded marketing approach on all our magazines.

This has been particularly valuable in the area of research to our existing, and/or potential readership. She is thoroughly professional in her approach, being prepared, and able, to disagree in a pleasant yet firm manner when required."

Paul Slide
Chief Executive, CPO

"Sue Garner carried out an exemplary research project for us, researching visitors and their attitudes and opinions to the Christian Resources Exhibition. Her efficiency, speed of working and competitive pricing were all admirable, and I wholeheartedly endorse the services of Oulton-Lee Research Ltd."

Gospatric Home
Managing Director, Christian Resources Exhibitions Ltd.